Customer Relations

December 4, 2024
Published by VANESSA FRIEDMAN at December 4, 2024
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Chanel Takes Its Métiers d’Art Show to China, for 1,100 Guests.

The house goes all out for its V.I.C.’s. What do you do if you are a fashion house possessed of the most coveted open designer job […]
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November 28, 2024
Published by MILENA LAZAZZERA at November 28, 2024
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Bulgari Puts the Focus on Customer Experience

Laura Burdese, recently appointed to the jewelry house’s new post of deputy chief executive, talks about retail, heritage and her own jewelry purchase. Laura Burdese accepted […]
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September 11, 2024
Published by Alix Strauss and Graham Dickie at September 11, 2024
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Have a Scotch or Macaron While You Try on That Watch?

Watches of Switzerland and other luxury brands are using liquor and sweets to keep customers engaged. And that includes treats for their dogs. At 6:15 p.m. […]
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June 18, 2020
Published by Sarah Firshein at June 18, 2020
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Help! It’s Been Months. I’m Still in a Travel Mess.

I’ve received thousands of emails from Times readers since the coronavirus put the brakes on travel in mid-March. And if there’s one thing that’s obvious, it’s […]
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November 26, 2019
Published by Jonah Engel Bromwich and Jessica Testa at November 26, 2019
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They Can See You Typing When You’re Shopping Online

For months you’ve been casing a Gucci shoulder bag online, adding it to your virtual cart, only to close the tab before buying it. One weekend, […]
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July 5, 2017
Published by CLAIRE COGHLAN at July 5, 2017
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Try, Then Buy? Amazon’s Move Is Part of a Shopping Trend

When I was a child, I would watch my grandmother try on dresses and coats she had brought home on “appro” (or approbation) from Mrs. Downey’s […]
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