Customer Relations

June 18, 2020

Help! It’s Been Months. I’m Still in a Travel Mess.

I’ve received thousands of emails from Times readers since the coronavirus put the brakes on travel in mid-March. And if there’s one thing that’s obvious, it’s […]
November 26, 2019

They Can See You Typing When You’re Shopping Online

For months you’ve been casing a Gucci shoulder bag online, adding it to your virtual cart, only to close the tab before buying it. One weekend, […]
July 5, 2017

Try, Then Buy? Amazon’s Move Is Part of a Shopping Trend

When I was a child, I would watch my grandmother try on dresses and coats she had brought home on “appro” (or approbation) from Mrs. Downey’s […]